KNYGA Susan Horner Talent Management in Hospitality and Tourism

Discover the essential insights of "Talent Management in Hospitality and Tourism" by Susan Horner, published by Goodfellow Publishers Limited in 2017. This comprehensive paperback spans 256 pages and delves into the critical aspects of recruiting and retaining satisfied, well-trained staff, which is vital for the success of customer-focused businesses. Unlike other texts that approach talent management from a corporate viewpoint, this groundbreaking book offers a unique individual and personal perspective, making it an invaluable resource for industry professionals. Enhance your understanding of effective talent management strategies and ensure your team thrives in the competitive hospitality and tourism sectors. Perfect for managers, HR professionals, and students alike, this book is a must-have for anyone looking to elevate their workforce and improve customer service outcomes.