KNYGA Mart Rovers ISO/IEC 20000:2011

Discover the essential insights of ISO/IEC 20000:2011, expertly crafted by Mart Rovers. This Pocket Guide, published in 2013, offers a succinct overview of the ISO/IEC 20000-1:2011 standard along with a brief summary of ISO/IEC 20000-2:2012. With just 1 page, it is designed to make complex information accessible to a global audience. This guide highlights the significance of ISO/IEC 20000, promoting its awareness and acceptance as a vital standard for IT service organizations. It serves as a valuable resource for those seeking to understand the key elements of these standards in a clear and concise manner. Ideal for professionals in the computer service industry and information technology management, this book is a must-have for anyone involved in ISO/IEC 20000 training or implementation. Enhance your knowledge and stay ahead in the competitive landscape of IT services with this indispensable guide.