KNYGA Alexandra Kenyon Managing Hospitality Experiences

Discover the essential guide to creating memorable experiences in the hospitality industry with Managing Hospitality Experiences by Alexandra Kenyon. Published by CABI Publishing in 2020, this comprehensive textbook spans 208 pages and offers an in-depth exploration of experience design and delivery. This book delves into crucial management topics, including marketing, human resources, operations, quality management, facilities management, project management, and strategic planning. Each chapter is enriched with pedagogic features and real-world case studies, making it an invaluable resource for both students and professionals in the hospitality sector. Whether you are looking to enhance your understanding or implement effective strategies within your organization, Managing Hospitality Experiences is your go-to reference for mastering the art of hospitality management.